These Terms and Conditions govern your use of our website and your participation in our motion capture and performance capture acting courses. By accessing our website, purchasing a course, or attending a class, you agree to be bound by these terms.

Our Classes

The Mocap Vaults specializes in performance capture and motion capture acting. Our classes are designed to provide professional training and are recognized worldwide. We offer courses in the UK, US, Sweden, and Canada.

Cancellations and Refunds

We understand that circumstances can change. Our cancellation and refund policy is as follows:

  • Refunds: To be eligible for a refund, you must notify us of your cancellation at least seven days before your scheduled class. We will attempt to fill your spot. If we are able to replace you, you will receive a refund equal to your total payment minus an administration fee of 25%. Please note that PayPal no longer refunds its transaction fees, and this amount will also be deducted from your refund.

  • Late Cancellations: If you cancel within seven days of the class and we are unable to find a replacement, you will not be issued a refund.

  • Class Credits: If you miss a class due to illness or other circumstances beyond your control, and it is agreed upon by the instructor, you may be issued a class credit. This credit is valid only for the next available class and cannot be carried over to any subsequent dates. Failure to attend the next class will result in forfeiture of the credit and no refund will be issued.

  • Cancellations by The Mocap Vaults: In the unlikely event that we must cancel a class, you will be offered a full refund or the option to transfer your payment to a future class.

Liability

Participation in our acting classes involves physical activity and assumes a certain level of personal risk. By purchasing and participating in a course, you agree to the following:

  • Assumption of Risk: You voluntarily assume all risks associated with your participation in the class, including but not limited to falls, injuries, and other physical harm. The Mocap Vaults and its instructors will not be held liable for any such injuries, damages, or losses.

  • Medical Conditions: You are responsible for consulting with a physician before participating in any physical activity, including our courses. You must inform The Mocap Vaults and the instructor of any medical conditions, injuries, or concerns that may affect your ability to participate safely.

  • Personal Property: The Mocap Vaults is not responsible for any lost, stolen, or damaged personal property that you bring to a class location.

  • Class Format: Our acting classes focus on the principles of motion capture and performance capture. They do not necessarily take place in a motion capture studio, as this could be a distraction and an additional cost at this stage of the training.

Use of Data and Email Compliance

We are committed to protecting your privacy and handling your personal data responsibly.

  • Data Collection: We collect personal information such as your name, email address, and payment details to process your course registration and communicate with you about our services. This data is stored securely and is not shared with third parties, except as required for payment processing.

  • Email Communication: By providing your email address, you agree to receive communications from The Mocap Vaults regarding your course enrollment, important updates, and promotional offers. We use a double opt-in system to ensure your consent is explicit and compliant with email marketing regulations.

  • SMS and Telephone Communication: By providing your phone number, you consent to receive SMS messages and phone calls from The Mocap Vaults regarding your course enrollment, schedule changes, and other essential updates. You may opt out of receiving SMS communications at any time by replying "STOP" to any message you receive. Please be aware that standard message and data rates may apply. We will not use your phone number for marketing purposes without your explicit consent.

  • Unsubscribing: You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails. Please note that even if you unsubscribe from marketing communications, we may still need to send you essential emails related to your course enrollment.

  • Data Rights: You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us directly.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

If you have any questions, please don't hesitate to contact us through the website contact page.

Code of Conduct

The Mocap Vaults is committed to providing a safe, respectful, and inclusive environment for all students and instructors. This Code of Conduct outlines the expected behavior and professional boundaries for all participants in our classes, whether in person or online. By enrolling in a course, you agree to abide by these principles.

Teacher-Student Interactions

Our instructors are dedicated professionals who are here to guide and challenge you.

  • Professional Boundaries: Instructors will always maintain a professional boundary with students. Their relationship with you is solely that of a teacher and student.

  • Respect and Constructive Criticism: Instructors will be respectful at all times, even when delivering necessary, direct, and challenging constructive criticism. This feedback is essential for your growth as an artist.

  • No Solicitation: To maintain a fair and professional environment, students should not approach instructors for personal favors, such as job references, work opportunities, or personal introductions. All professional inquiries should be directed through The Mocap Vaults' official channels. Taking our classes does not constitute a promise of work or access to casting opportunities.

  • Appropriate Communication: All communication with instructors should be directly related to the class content, homework, or scheduling. Any general questions about the industry, other classes, or the company should be sent through the website's contact form.

Student-Teacher Interactions

Your conduct is crucial to creating a positive and focused learning space for everyone.

  • Respectful Communication: Students must treat instructors and fellow students with respect, courtesy, and professionalism at all times. Harassment, discrimination, or disrespectful behavior will not be tolerated.

  • Focus on the Class: While we encourage networking with fellow students, please keep discussions with instructors focused on the course material. This allows them to effectively manage their time and provide the best instruction possible to everyone.

  • No Personal Contact: Do not attempt to contact instructors via their personal social media, phone numbers, or email unless they have explicitly provided that contact information for a specific class-related purpose.

General Expectations for All Participants

These guidelines ensure a productive and safe learning environment for the entire community.

  • Zero Tolerance for Harassment: We have a zero-tolerance policy for harassment, bullying, or discrimination of any kind, including but not limited to, that based on race, gender, sexual orientation, religion, disability, or age.

  • Confidentiality: All participants are expected to respect the privacy and confidentiality of others in the class. Do not share personal information or discussions from the class without the explicit consent of all parties involved.

  • Safety and Well-being: If you ever feel unsafe, uncomfortable, or witness a violation of this Code of Conduct, you have a responsibility to report it immediately. You can do so confidentially through our official website contact form.

  • No Recording: For the privacy of all students and to protect our intellectual property, the publishing, sharing of video or audio recording of any class is strictly prohibited without the express permission of The Mocap Vaults and the participants involved.

By adhering to this Code of Conduct, you help us maintain the high standards of professionalism and respect that The Mocap Vaults is known for. We believe that a positive and supportive community is the best environment for creative growth and learning.